Patient-Centered Medical Home

Welcome to your Patient Centered Medical Home

Healthcare with You at the Center

A Patient-Centered Medical Home (PCMH) is not a physical place but a team-based approach to your healthcare. At Inland Behavioral and Health Services (IBHS), we want to be your first choice for all your medical needs. Our goal is to provide care that is convenient and tailored to your needs, with you at the center of your healthcare team.

IBHS is proud to have received Ambulatory and Behavioral Health accreditation and is recognized as a Primary Care Medical Home by the Joint Commission.

Welcome to Your Medical Home

Here, at Inland Behavioral and Health Services, Inc., we’d like this office to be the first place you think of for all your medical needs. Our goal is to make it easy and comfortable to get the care you need in a way that works best for you.

Your medical home is here to:

Help you manage your health care.
Help answer your health-related questions.
Listen to your concerns.
Work with other medical professionals when necessary.
Coordinate additional services as needed.
Encourage you to take an active role in your own health care.

IBHS serves you through multiple locations, including Inland Family Community Health Center, Highland Avenue Community Health Center, and Banning Family Community Health Center. For more information on the PCMH model, contact us at (909) 708-8158 or (909) 881-0111

Why We Chose the PCMH Model

We believe the Patient-Centered Medical Home offers a better way to manage your healthcare. Instead of episodic care based on symptoms or illnesses, the PCMH model focuses on coordinated, whole-person care and long-term relationships between you and your healthcare provider. As a patient, you will develop an ongoing relationship with a personal physician.
Roles and Responsibilities

As a patient, I will:

Bring all your questions to your appointments.
Share how you are feeling and how it impacts your life.
Ask about anything you do not understand.
Work with your provider to create an action plan and track your progress.
Inform your provider if you receive care elsewhere.
Keep a list of all medications, supplements, and herbal or holistic products you are using.
Fill your prescriptions on time, follow the instructions, and notify your provider of any issues.
Seek support services when needed.
Ask about tests or vaccinations you may need.

As your healthcare provider,
we will:

Respect your values and needs, and those of your family.
Involve you in your healthcare decisions.
Honor your cultural background and communicate in a way you understand.
Help you set health goals and create an action plan.
Track your care from other providers.
Welcome your feedback on how we can improve your care.
Offer appointment times that fit your schedule.
Clearly explain test results and next steps.
Assist you in accessing support services when necessary.

Stay in regular contact with you as a partner in your healthcare journey.

During Your Appointment Checklist

Write down the names of your healthcare team members.
Prepare a list of questions ahead of time and prioritize the most important ones. This will help you keep track of the answers, even if not all your questions are addressed during the visit.
Discuss with your healthcare team which health issues should be addressed first.
Repeat back the key points discussed during your appointment to ensure everything is clear.
Ask your team how to contact them after hours.
Before leaving, make sure you understand what you need to work on before your next appointment.